Read some of the glowing reviews from First State Auctions' delighted buyers

First State Auctions is trusted by Government Agencies, Commercial Entities & Private Vendors

Karen from WA

Why I trust dealing with First State Auctions:
5 Star for quality of the jewellery and 5 Star for the service.
There are photos of the piece of jewellery from all angles, even the back.
If you have an additional query, you can phone and speak to someone who has actually seen the piece.
The description is very detailed and includes the number, colour and clarity of all the diamonds present in the piece even though they may not be the main feature.
There are 5 working days that the site displays the jewellery so that there is time to make enquiries, if necessary, and to make a considered decision. 
Since I live in WA the piece needs to be posted and this cost is included in the buyer’s premium.
The piece is always posted very promptly.

pete ee

Had an issue with some administrative decisions. Received a phone call from First State Auctions, they took the time to review the points I raised and undertake necessary changes to improve the customer experience. Clearly a business dedicate to ensuring customer satisfaction in a fair and professional manner - sadly a rare trait these days. A testament to the quality and integrity of service provided. I have no hesitations recommending First State Auctions to other people.

Andreea Danelon

High quality products and great level of service. The online auction process is easy. Product descriptions are detailed and photos are, most of the time, accurate. Posting and delivery is very prompt. Trustworthy place to buy high quality jewellery items. Highly recommended.

David Metzenthen

I would highly recommend First State auctions as a site to buy items of quality. Their service team rectified a mistake I had made, each and every person on the team were efficient, polite, and took time to reach a settlement I was extremely pleased with. I was impressed.

. Radhakrishnan

I found the First State Auctions as a reliable organisation.  Their after sale support was excellent particularly from a lady called Lily.  My experience.

sanjay sethi
ABC Company

Excellent place for genuine products for good prices

Mizanur Rahman

Update: Change my review after a call from the marketing team and for the customer service. But still new buyers may find old review helpful.
I'm sharing my first time experience with online auction and also to this auction site. Not sure whether I'm judging them fairly or not, other users may enlight me.
I came to know them from a Google ad. Little reluctant as often they are junk. However after getting the Google reviews and other sources I decided to bid.
I choose one necklace. The estimated auction house price was 3600-4000. The bid was a that moment around 2500. I joined about 3 hours before the end time and started bidding. My target was 3000. However I went upto 3200 and then stopped. The highest bid was 3250. I was little disappointed but accept it. What surprised me the item marked as unsold! Next day I got a email informing me I can get the necklace at lowest estimated price plus buyer premium. Eventually that didn't work.
My thinking about the bidding is that the bid will not be accepted until at the end of desired estimated price most times. Not sure whether it is a acceptable practice as in that case asking bid should be the price they have been expecting.
Sharing for the future bidders.

becci torode

I have just had my experience with first state auctions and it was very positive from beginning to end. I was impressed with the immediacy of their response to my initial questions about setting up the account and information to follow as a first time bidder. I was successful in securing the item I bid for and continued to be impressed with their contact post sale, emails confirming the purchase and the promptness/packaging/ security of the delivery. Importantly, the jewellery I purchased was of high quality and i am very pleased with the purchase. TBH, I was apprehensive about using the auction house to purchase jewellery but after this experience I will definitely do so again.

Stefano Boscolo

Amazing service! I made my first purchase last week and I couldn’t be happier. Excellent customer service and shipping - the item was delivered within 4 days. I highly recommend it!

Catherine Hale

Louise offered outstanding service with my recent purchase. She has my highest recommendation.

Sussan Prakash

Amazing service. They so helpful

Kapil Kumar

Great customer experience, very helpful!

The One

5* service, very satisfied, appreciate it and highly recommend!!! Best place to buy/auction fine jewellery
It took me more than half year (might even longer) just to seek everywhere I know and thru many websites/stores/auctions/visits for a suitable, valuable, affordable and aesthetic collectable natural pink diamond to make a meaningfully engagement ring.
And finally, thanks to the tremendous help, patience, and professionally assistance from Louise and her colleague along the journey, we're so pleased that already found and got a very lovely heart shape sparkling pink diamond!

Candice Cordwell

It's always hard when you're buying jewellery blind. When I say blind, I mean that it's all good and well to see photos but it's still a gamble as to what the piece looks like in person. My mother purchased me the most stunning morganite and diamond ring and the photos did not do it justice, it is mesmerising. The professionalism and efficiency of First State also deserves a mention, great communication and super fast postage. Will definitely be purchasing from here again.

Johnny Cane
Candice Cordwell

Absolutely first rate people with service to match. Highly ethical/straightforward. Happily purchase thru First State again.

Josef bitar

Always great service great prices


I started looking out for Diamond Bracelet in the market and that's how I found First state Auctions. I was reluctant but was satisfied with information on website. Then I started looking at collections - oh my god! absolutely stunning- each and every piece of jewelry or luxurious items are meticulously screened - I can say this with certification provided and photos justify a due diligence was taken before they were listed...
However - with reluctance - when I eventually bought the product - it was prettiest piece of jewelry ever...100 out of 10 and customer service is 10/10. Louise Herbert - you are a rock star.
I am grateful and thankful for an awesome service and even more awesome Bracelet.

irene berkes

We had great difficulty with the website and Louise went above and beyond expectation with her kindness, being helpful and taking quite a long time to get us up and running. It has been a long time that I have encountered such a fantastic customer service, patience and understanding. I am happily  looking forward to dealing with her over and over knowing that I will be looked after splendidly.
Thank you Louise

Sue Grant

I purchased my first piece of jewellery in last Sunday's auction and was very impressed with the entire process.  I was able to talk to Louise,  one if First State's jewellers, who was very helpful,  and this gave me the confidence to bid for something I had not actually seen. The bidding process was easy, the delivery was very prompt, and the 20% premium,  including delivery,  was lower than other auctions.
As well, I am delighted with my purchase.  Well done 👏

Elena Shifrina

Great experience from start to finish. The FAQs on the webiste walk you through all the possible scenarios and explain the auction process, the website and bidding process is super easy too. Post sale customer service is fantastic- the information provided on pick up or delivery, and response time is superb. It can be a nervous process but the team at FSA made is super easy and stress free. Thank you!

Verghese Chandy

The auctions itself was easy to navigate on the web. However what I was impressed with most was the customer service after winning an auction. The information provided, and the response to mails were absolutely timely and conveyed the necessary information accurately. Great customer service, and the items won were dispatched with great speed. Well done

Kurian Talapati

I bought few items from First State via their online auction platform. I found their listed items were of high quality and their customer service, exemplary. Louise my customer service agent was too good. Had great customer service skills.
Highly recommend. Great experience throughout.

Mansour El Khatib

Good service. Good quality ring I got. The 20% premium is just a bit much

Jingjing You

Good quality product

Jodie Lord

Excellent website great personal service highly recommend

Tuan Rooster Nguyen

Very friendly staff and I'm very happy with the result.

Quoi Quach

Great site for auction

Diane Graham

Friendliest and most helpful staff. Nothing is too much trouble. Very professional service and quality products. You will be 100% happy if you use their services.

Anthony Shufflebotham

Very easy process and an amazing staff that is always there to answer your questions. Louise even went so far as going and taking extra photos of the item I enquired about which made me so much more confident about the purchase.


Bought a Raymond Weil Maestro watch. Brand new , in the box, full warranty. This is a government auction site, so everything is guaranteed . Ended up by paying about 50% less than what would be paid thru a jeweller. Great watch, excellent auction site where huge savings can be made .

Grant Rogers

A pleasure to deal with a Louise who is a true customer service professional. From the online process, interactions and delivery, Louise was such a delight to deal with and couldn't be happier with First State Auctions.  First State - First Rate!

Rod Salmon

Great people to deal with. The whole team were very helpful and made the on-line auction buying experience very pleasing.

Richard Lewis

Have dealt with First State for many years and have always received helpful information and advise

Ann Pang

Did my first ever online auction.  Very happy with auction, my purchase and the process. Will definitely revisit auction again🤞

Selinda Scott

Louise was a great support throughout every step of my purchase. A wealth of knowledge and a great asset to the First State Auction team. Thank you again.

Karen Kumar

Great service - I have bought a number of pieces from First State Auctions over the years and I am always impressed with their service


Had an amazing experience buying my partner a diamond from First State auctions, I ended up buying two, with ease of registering and bidding.
Picking up my item was an even better experience, staff was amazingly helpful, so much so, I bought another high quality diamond that was previously passed in, the help was phenomenal, highly recommended

Maxine Austin

This was my first experience with First State Auction. It was seamless ! 24hr support with amazing customer service. Trust the process ! definitely nervous with such a large purchase for my first auction but the team were so helpful and genuine which gave me confidence. HIGHLY RECOMMEND

Rusmin Soedjadi

Very happy received the item the next day delivery. Very happy minor issues was reply within 48 hours with professional manner detailing what to do next.
Definitely will do business again in the future.

Linda Difrancesco

I have attended a few auctions and the experience has always been fantastic. The staff are amazing, the items are stunning and the prices are incredible. I recently purchased on-line and felt the same thrill of winning my desired item and it was then backed up by a lovely phone call from Lili.
I thoroughly recommend everything about First State Auctions.

Toni-Jean Peters

This is my second time purchasing jewellery through the online auction at First State Auctions and I can thoroughly recommend both the customer service and the quality of the pieces they have on offer. Not only is it simple to purchase but also fun! Excellent value for money too - all the pieces come with valuation certificates so you can be confident with your purchase, I dealt with Louise and Lydia and both ladies were courteous and professional. Will definitely purchase again - thank you!

Sophea Hour

I was very pleased with the high level of customer service provided during my experience with purchasing my jewellery from First State Auctions.

Jai Kowalik testemonial
Jai Kowalik

Amazing service, perfect products and overall good experience.
I was purchasing my first watch from FSA, and needed some assistance with understanding how it worked. I contacted the support live chat, and got in touch with the lovely Raffy. Raffy was very helpful and really went out of their way to ensure I understood what I was doing. After the chat, I won the auction, and purchased my product. Raffy followed up with a lovely email congratulating me and helped facilitate the product getting delivered to me, which was really nice. You never see outstanding customer service like this nowadays. Really made it special!
Overall, was an amazing experience, and I will definitely be eying out their wares in future. If you're in the market for something to treat yourself, make sure you check out their products, and talk to their team. You'd be surprised how fun bidding can be!

Kathleen Hayward

The staff at First State are extremely helpful ,  Lilly , Louise and Jenny are  absolutely fantastic . They listen and they have  product knowledge of the jewelery to help advise on purchase . Prices are amazing and when your item arrives  the excitement, never disappointed. I am happy with every purchase I have made by phone or online bidding . I have taken 8 of my friends to the auctions they have all purchased .They also bid on line . I have jewelers comment on my pieces and they cannot believe the prices that I have paid . I highly recommend the girls and First State Auctions for quality in product and in customer service .I have been purchasing for approx 5yrs .

Gerard Munro

Very easy online auction process backed up by a very efficient customer communications and despatch procedure.
No hesitation to buy this way again or to recommend First Sate Auctions

Michael Ference

We have purchased (bid and won) a number of items from First State Auctions and have always found them to be most professional, reliable and honest in their dealings pre and post auction, and the quality of their items have consistently matched the catalogue descriptions.

Raymond E.A. Bos

This auction house seems to receive negatives but it appear all from competition/ trade houses
Personally I always found “ something” or live or at the moment on- line for my purse and our taste. The service I receive from Louise ( customer service) is always great, with a smile, and if something is not a 100% she and the team of CD will do their utmost to get it solved
Highly recommended
Ray Bos
A very regular customer

Osman Fayad

I actually got what i paid for. The management team were very accomodating as they afforded me the opportunity to inspect all items i requested.
Im really content with the service. Being able to book a time and inspect allowed for an informed decision when placing my bid.


Online makes the whole process easy and simple. As the watch I got was with very good condition and the pickup process was professional and smooth, nothing to complaint. The 20% premium was a bit higher and I was only aware of this after winning, I would suggest this to be made clearer on the introduction stage.
Overall, happy with everything.

Maria Vinci

Fantastic firm to deal with. I have purchased several  beautiful pieces and could not be happier. Lili and the team are professional and helpful.
Can’t wait to be able to attend a physical auction again.

Steve Larkin

Really easy to use site  with lovely pieces ! Staff experience post Auction  A1+ . Thanks Heaps !

andy vuong

Been a great experience even when fixing the watch because of a fault.
Thanks guys will buy again!

Adam Krawiec

Excellent customer service and post auction support

John Toner

Brilliant Auction company, I registered to bid online, Nathan talked me through the process then I was bidding live within 10 mins. I'm very happy with my purchases. Thanks.


Amazing service
Couldn’t recommend First State Auctions team enough. Louise in particular was incredibly helpful and efficient. We are delighted with our purchase.

Daniel Nicole

I have bought a few watches with First State Auctions over the years. I bought at better prices than i could find on the net- all watches came with independent certification and warranty. Honest and trustworthy business.

Dale Raichman

Very well run operation  - impressive pieces at auction. Friendly knowledgeable staff, particular mention to Lili who was very helpful in advising me.
Before the auction I did me homework online and the prices were significantly cheaper than elsewhere.

Tracey Hirschhorn jo

My experience with First State Auctions has been nothing but professional. Each auction I have attended has been so well run and super exciting. Your staff are always so friendly and patient. They are very knowledgable in everything I ask (and I ask a lot of questions). They always make me feel comfortable and confident in the decisions I have made. Whenever I call or pop into your offices I am always greeted with friendly faces. I highly recommend popping into one of their auctions - the experience alone is so much fun. I look forward to many more dealings with First State Auctions.

Al Kingston

Great to deal with and very honorable. The auctioneer was very professional and got an amazing dea


Very professional and efficient
The auction process was very efficient and the after purchase delivery and assistance was excellent.


Stunning Stones
I love the opportunity to browse the beautiful items offered by First State Auctions.
A huge array of gorgeous items - jewellery, handbags, diamonds - we are spoilt for choice!
Excellent standards and professional assistance are always available, thank you for your guidance & help.

Anna C

Another brilliant experience with First State
Went to their head office again yesterday as I had helped a friend purchase some rather beautiful diamond earrings. This time we dealt with Lily who was an absolute delight! My friend was in raptures with her purchase! Another great experience dealing with wonderful and true professionals.


My diamond is stunning
Purchasing anything on line is rather scary, made even worse when it is an expensive item, however Louise Herbert confidently described the diamond in detail for me. I was very sceptical about the description of fluorescent and I had even decided not to purchase it, until I spoke to Louise a few times about my concerns and she explained them brilliantly to a novice who had unfortunately listened to other wrong descriptions. When it arrived it was exactly how she had explained it to me and even more!. I would not hesitate to purchase an item from Louise again. Thank you once again Louise for your patience with me.

Anthony L.

Great experience with Louise from First State Auctions
I purchased my first ever piece of jewellery from Louise at First State Auctions today. Throughout the process leading up to the purchase, Louise was very prompt with her communications. On the day of the purchase, she was very supportive and made for a smooth purchase. Would highly recommend.


Amazing service
I purchased a ring and a bracelet from First State Auction - the quality is amazing and Louise was always available to answer my questions about the product. The experience was seamless - I would recommend First State Auction.

Belinda P.

Stunning tennis bracelet
I bought a stunning tennis bracelet. Louise, who I dealt with was amazing and it was easy to buy from First Estate. I feel the price was very reasonable.


Helpful and very Responsive service
Lily and Louise were very helpful in both describing and assisting in our selection of a pair of diamond stud earrings for a 21st birthday gift. I would strongly recommend Louise' professional and most helpful assistance.


Happy customer
My recent experience purchasing a bracelet at First State Auctions was pleasant and hassle free. Louise was very generous with her time and happily accommodated my requests to view items prior to auction. I have no hesitation in recommending this company if you are seeking high quality jewellery.

Komal Pandya

Perfection at its best!
I started looking out for Diamond Bracelet in the market and that's how I found First state Auctions. I was reluctant but was satisfied with information on website. Then I started looking at collections - oh my god! absolutely stunning- each and every piece of jewelry or luxurious items are meticulously screened - I can say this with certification provided and photos justify a due diligence was taken before they were listed...
However - with reluctance - when I eventually bought the product - it was prettiest piece of jewelry ever...100 out of 10 and customer service is 10/10. Louise Herbert - you are a rock star.
I am grateful and thankful for an awesome service and even more awesome Bracelet.


Treasures to be found!
The customer service staff I have interacted with being Louise and Joyce have been absolutely fantastic and have gone out of their way to assist me. The company is professional, and the estimated quoted values are accurate. I have bid and won on a number of occasions and couldn't be happier with my purchases that matched the images presented online perfectly.

Emily Jane P. testimonial
Emily Jane P.

Absolute professionals
Had my order shipped the day after confirmation of payment. Everyone was an absolute pleasure to deal with. Super happy with my purchases and everything was better than expected. Highly recommend! Can’t wait for my next purchase.


Louise - thank you so much.
I had never been in an online auction before and was quite nervous- until I encountered Louise. She went over and above to help me, even to the point of sending me more photos of the item I was considering.
Every phone call and email was responded to quickly, like it was no trouble at all. I couldn’t believe it when I won! I also couldn’t believe it was delivered in 3 days. I absolutely love my purchase, it’s even more beautiful than I imagined. I would not hesitate to recommend and use First State Auctions again, and of course my first point of call would be Louise Herbert.


I am hooked
It was my second time purchasing jewelry through the online auction at First State and now I am hooked. The listed items were of high quality, perfect products the and customer service outstanding. Website is easy to navigate and also easy to get lost in the bidding. Louise is extremely knowledgeable, helpful and friendly. Will definitely purchase again. The 20% premium is a bit much though. Thank you Louise and thank you First State Auctions.


Thank you Louise
Louise listened to the key criteria we were after for twin tennis bracelets, investigated and found the perfect items. Very happy with the service provided.


Great Quality & Great Service
First State Auctions has a great range of interesting new and preowned jewellery. I enjoy looking at what is occurring at the auctions. Louise, in particular has provided great services! Whenever I have asked about a piece or wanted to see an item she has always made the time to show it, no matter how inexpensive the item may be.


So thrilled with my necklace.
I bought a couple of pieces at an event and I couldn’t be happier with the transaction. Staff were very helpful and friendly throughout the process and the communication was excellent! Thank you.

Jason X

Rolex purple face 31mm Perp
Being late to an auction due to personal circumstances I was in contact with Louise from customer service team regarding a watch which had passed in originally in the auction,
After her amazing post auction negotiations with the seller we managed to secure a deal both parties were happy with.
After receiving the watch both myself & my partner were amazed at the quality of the watch itself, it was in mint condition. Even after altering the links to fit my partners wrist the watch specialist had said the watch itself was in pristine condition & is practically brand new.
Thank you again Louise for accomodating me & helping me find the perfect birthday gift for my fiancee


Very happy with purchase and service
With Louise's help, I bought a fabulous gift for my wife and paid what I believe was a very fair price. I won't bother going to jewellery stores in the future, I will just go online here.


Beautiful tennis bracelet and excellent value
Beautiful Tennis Bracelet and excellent customer service. All my inquiries and questions have been treated promptly and professionally. I have bought many items and never dissapointed


Great Customer service at First State Auctions
I was very much impressed with the timely resposes to my email, and the clarity of the responses to my queries. My interactions were with Louise and Joyce primarily, and I am pleased to report that I could not be more appreciative of their help and support. The actual auction was easy to navigate on the website and was mainly intutive. Great job well done. Thank you

Shaun testimonials Bell&Ross watch

I would have so much more money if I had not found this site.
Well I wandered onto this site through a click through and had low expectations. Now I avidly wait for Monday to check out what items are going to be available at the next auction on Sunday and start putting together the watch list. Sunday afternoon is spent getting the shortlist together and making sure I am targeting the right items
I have now bought 9 watches from the site and am over the moon with the quality and the attention to detail that is in the description and the Amazing customer service I have received. (some of the pics of the wins are included)
All items are promptly dispatched and received within 3 days (note I live outside a regional centre), and the one small issue I had was immediately rectified.
Louise is phenomenal, her level of service is a credit to the organisation and why I have no hesitation in recommending you use this site, although that will make the competition greater for me so maybe I should suggest you might want to give this one a miss.
A high quality site, from a high quality organisation selling VERY high quality goods.

Mike and Jane

Excellent products and services
I have shopped at First State for several years and have bought a number of pieces. I have been consistently impressed with the quality of the products I have bought and with the friendly and attentive service which has accompanied any sale. There have been one or two occasions when I have had an issue with the product and in those couple of instances my concerns have been readily addressed. I particularly wish to highlight Louise Herbert who has gone out of her way to identify pieces that I have been after including pieces in forthcoming auctions, where she believes that piece is what I am after. Her judgement has been excellent and it is an absolute pleasure to deal with her.

Joan D.

Thank you to Louise great customer service
Good morning
I would like to thank Louise for her kind and patient assistance.
It is a pleasure to speak with staff that answer all your questions precisely with no ambiguity or fluff.
Please pass on my thanks to Louise. Excellent HR choice.


How easy was the First State process!
Fast and efficient and so easy to receive goods purchased. Everything happened as you advised it would and my items arrived without any hassle.


Very helpful staff
I found that if I had a question, the staff were only too happy to shed light via the Live Chat and find out what they could for me. Louise spent time so I could view the items I was interested in, I didn’t feel rushed and was a pleasant experience.


Product description matches the product
Won an auction from First state and picked up my product the next day
Staff were all very accommodating and very happy with my purchase


I have now bought two items at auction with First State, both fantastic buys. In the process I dealt with Louise , whose knowledge about diamond grading was invaluable…and as it turned out extremely accurate. At first, buying at auction felt like a risky thing to do, but now I have complete trust in First State, their descriptions , their knowledge, and their appraisals. Post purchase service is impeccable ..calls are returned promptly , the staff are all helpful and polite, and my goods were despatched the next day without a freight charge! I would highly recommend buying at auction with First State.


Thanks, First State!
I have been a First State Auctions customer for many years, and have bought some fabulous jewellery at incredible prices. This really is the way to go.


Quality Products: Excellent Service
I have purchased a number of items since my first association with First State in April 2006 at Holiday Inn Potts Point. I admit I am a fan of the face to face auctioneering, not quite the same excitement on-line. But nonetheless, I am always impressed by the staff helpfulness and attention when I call to collect the items I've acquired. I am always happy to recommend the company to interested parties.

Kurian T.

Awesome products Awesome customer service
I bought few items from First State and I am impressed with the items and the high level of customer service that goes with the purchases. In my experience, First State's services are trustworthy and their customer service, exemplary.


Great services
I found the service and genuine kindness shown by staff, especially Lili and Louise amazing. They went out of their way to help me purchase a bracelet that I wanted to give my wife on my daughter’s wedding day as a reminder of that wonderful day. They made time to look for the product, and then showed me the product. Especially during these trying times. Very appreciate of the amazing service and personal care that was shown to me . Thank you


Great customer service
We have been regular customers of first state auction for a while and the experience has always been enjoyable. Also special thanks to Louise, who is very patient and professional.

Diane Graham

Love your work!!!
Always a complete pleasure to deal with both buying and selling. Nothing is ever too much trouble and staff are always very obliging. Can highly recommend First State Auctions. :)

Anthony S

Great access to great items with a fantastic and helpful team!
Very easy process and an amazing staff that was always there to answer your questions. Louise even went so far as going and taking extra photos of the item I enquired about which made me so much more confidence about the purchase.


Style and Service
FSA is a premium operation. While many items offered for sale lack the je ne sais quoi style I tend to seek in jewellery, there can be no doubt about the concern for quality. Operating in a virtual environment can be challenging to the provision of meaningful service and FSA is fortunate to have Louise Herbert who combines an ethical understanding of buyer/seller protocols with the emotional intelligence to interact sensitively with both.

Happy Customer

Wonderful Service and Superior Quality Jewelley
Online Auction system is easy to use. Staff are most helpful. AND: their jewellery is superior quality and keenly priced.


Exceptional Service And Advice
I had the pleasure of dealing with Louise who was able to find a solution re a diamond I was looking to source in a short space of time. The whole process was seamless and I could not recommend Louise enough. Will most certainly be a repeat customer!

Grant R.

First State - First Rate!
A pleasure to deal with a Louise who is a true customer service professional. From the online process, interactions and delivery, Louise was such a delight to deal with and couldn't be happier with First State Auctions.


Exceptional Customer Service
Absolutely grateful for the time and effort that Louise put into our transaction, her product knowledge is outstanding. Highly recommend.

Canuck Buyer

Canadian Buyer - First Auction Participation
Found this Auction House through internet surfing. Detail of the item I purchased was spot on. Enquires to customer service went through right away. No phone tag and multiple calls trying to reach them. Every step of the process was smooth and confidential, from registering, shipping and receiving. I would highly recommend this Auction House, and use them again.
Canuck Buyer


I have now purchased four items through First State and I have been extremely impressed with the online auction process, the prices, the delivery but most of all the customer service. If have had any questions or queries about any item then they are always there to assist. I big thanks to Louise who has assisted me each time. Highly recommend.


They couldn’t do enough to help!
I have purchased two items at auction and both times the description and product have been top quality, just perfect for the occasion. The aftercare was also fantastic, needed a quick dispatch, as the purchase was for a gift and as my title says, they couldn’t do anything more to be more accomodating, delivered quickly at no extra cost! Honestly 5*


Staff are very helpful and with good product range to choose from
Photos are good representative of the products, not really need to go into the office to review products, and fairly reasonable price


Good to deal with
Myself and Wife have dealt with First State for many years have found them to be very helpful with all our purchases .We have used First State for personal items and gifts


Extremely Happy Customer
I have purchased several beautiful pieces of jewellery over the last 5 years and I'm extremely happy with all of them. I have recommended First State to many friends who are also very happy. Louise is so helpful, honest and enthusiastic and has certainly been a great help with each purchase. Thank you!


Excellent Service and very happy with my purchase
Louise looked after me from the online auction through to an after delivery check to see if I was happy.

Dr Rose Cantali

Outstanding pre and post purchase from staff
I was so impressed with the service provided with staff. I was initially cautious about purchasing via auction on line but I could not fault the process of First State Auction group
Highly recommended. Louise in particular provide first class service.

Happy Client

Great service and quality items
I have bought numerous items including a luxury watch and diamond jewellery through online FSA auctions and have been pleased with every purchase. The service is great and the quality of the goods is exactly as represented. Louise has been very helpful and I have no hesitation in recommending her and FSA.


I am thrilled with my recent purchase from FSA. I have been to many FSA over the years and now due to COVID I follow their on line auctions.
I would like to thank Louise for great customer service.


I have always had the best experience with First State with whom I have been buying for more than 10 years. In the Auctions they used to hold in Auckland and now due to Covid the online auctions. Didn't regret one single purchase. The quality of the items is excellent.
And the staff give great, prompt, professional service.
I would recommend First State strongly to those who wish to buy quality, worth jewellery without much hassle.


Purchases from FSA
I would just like to thank Louise, she has so much knowledge having been in the jewellery business for over 20 years.
I'm so happy with purchase no 3 from FSA.


A good first experience
This was my first attempt to bid online, so I was pleased that I could work it out. My bid wasn't successful, so Louise emailed me to see if I wanted to make another offer, which I did and it was accepted. There was no pressure and Louise was very helpful.
I'm very pleased with the charming peridot and diamond pendant, which is for a teenage grand-daughter. It is a lovely clear stone and the diamonds really complement it.
I'd be happy to use them again


Happy ending
Recently completed two purchases. One was online and the second, post auction after the item had been passed in. Louise promptly and efficiently answered my email queries in relation to the later item and encouraged a personal inspection. Her product knowledge and friendly manner were instrumental in my decision to proceed with the purchase.


Love my purchase(s)
First State Auctions are a great way of buying jewellery. I like the fact that it is not live and you don't need to sit through all the items to get to the item you are interested in. Nothing is too much trouble, i have spoken with Louise often and asked measurements or a photo of a ring on a finger. They are happy to show you an item pre auction.


Excellent Service and Fantastic Items
First State Auction is a great online auction site and has a great variety of items up for bidding. Louise is super friendly and very helpful in finalising my purchase. Would highly recommend them!

Happy buyer

So happy with my purchase
First state auctions has a user friendly site, great product choice and friendly personal telephone support from Louise. My purchase was smooth and i feel confident it was a fair deal.Thankyou


Excellent Service
We have purchased a number of items from First State and have found Louise to be very professional and extremely helpful at all times and nothing is ever a problem.

jonathan K.

Quality customer service with no drama
Registration was tough but fair its all about keeping us safe and the high standard of customer service throughout the whole process from registering to the confimation emails after i won my bid was a really well thaught someone did their homework. Cant waite to win another lot.


Wonderful Customer service and Superb product
Louise from First State was professional and truthful. She described the item 100% accurately and I was thrilled to receive it.
She always responded to e mails promptly and never appeared rushed.
As a result I will buy from First State again. Thank you Louise. Appreciated.


Great company to deal with and "perfectly" honest.
I have only purchased one Watch as a private buyer but First State Aauctions were terrific.
It did not matter that my purchase was fairly low value compared to other items the service was excellent


Perfect Diamond buying experience
Had an amazing experience buying my partner a diamond from First State auctions, I ended up buying two, with ease of registering and bidding.
Picking up my item was an even better experience, staff was amazingly helpful, so much so, I bought another high quality diamond that was previously passed in, the help was phenomenal, highly recommended

Graeme S

Online Auction Buyer and very satisfied
I accept that one pays a premium for buying at auction but one must also accept that there are costs involved. I have found the Online Auction process reliable and transparent. Items are well and honestly described with certificates displayed for diamonds and adequate images and videos available for examination. Estimates also seem reasonable but as one would expect, they are slightly on the high side to encourage bidding competition. No surprises there at all. Service has been efficient and obliging in terms of either pick-up or delivery.

Maree B

Professional and excellent communication
My experience with this company has always been positive. Their descriptions of items I have purchased has been accurate and I have been more than happy with my purchases. Their process for delivery has been exceptional , you are kept informed on where your item is and it usually arrives within a week even through COVID. I do not live in New South Wales so I do not have the ability to view or pick up my purchases. When I have emailed queries on items, or purchased items after an auction, the Customer Service team representatives have always provided great service and 


Excellent customer service by Louise.
Excellent customer service provided by Louise. I spoke to Louise regarding an item I had bought from them. Louise provided me with proper instructions over the phone and was very patient and helpful. Great work Louise keep up the good work.

Ray Bos

This auction house is fair in pricing the articles.Their reserves are never over the top. If you look at their last 2 year record on sales realized vs estimates it shows a good knowledge of the market and the prices. The staff on hand/on line have a great product knowledge and will assist you, if by any bad chance the product is not right or has a quality issue.The ONLY product which i question is the ROLEX range and their prices. But after some research, you learn that these watches are considered as cash payments in the freewheeling market, so it is up to you to speculate or decline the offering on that specific brand.
for the rest, a great honest auction house with 'something" for "everybody's " wallet. As with everything, do your home work and make yourself/your partner HAPPY


very good
I think this auction is very good , it works for me ,it is up to you what you won to pay for things,sum things are cheap, and sum not, but that is up to you...

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